What is a business process? Why has so much emphasis been placed on it in recent times? And why is it so necessary for your business?
I Like to simplify a business process in such a way that a business can benefit and scale up just from applying these great tips. Let’s get to it!
What is a Business Process?
A business process, simply put, is a set of structured, related activities or tasks designed to achieve a specific organisational goal.
These defined activities or tasks help a business take interrelated steps that result in consistent service or product delivery to your customers. Every business needs an effective business process.
A traditional business process has these four core steps;
● Concept-to-Product
● Market-to-Customer
● Order-to-Cash
● Demand-to-Supply
Individuals or teams are typically assigned to roles or tasks (business development team, sales and marketing team, accounting team, tech team, etc.) based on this process and expected to deliver results as instructed with or without supervision.
There’s usually an overall head who determines the direction the team should go and gives tasks in that direction. Sounds about right, yeah?
While it may seem that every business, whether start-up or well established, has at least some kind of process, unfortunately, not every business achieves maximum effectiveness in service delivery and customer satisfaction.
Not many business processes engage an organisation’s staff or team effectively to get the best out of them or prepare the organisation to adjust to such changes as; sudden government policies, pandemics, etc.
As we have seen in recent times, many businesses went under because they couldn’t operate with fluidity.
The Agile Business Process
An Agile business process is a traditional business process on steroids! An Agile business is responsive to rapid changes in the market and adaptive to changing circumstances, whether internal or external. It is “on its toes and ready to take off”; an Agile business is customer-centric.
An Agile business process helps a business achieve Agility.
In contrast with the traditional method, teams and individuals in an Agile project are fully engaged with an Agile mindset or approach to their work.
It is not “business as usual” Challenges are discussed, confronted, and resolved as they arise. Team members or individuals can come up with suggestions to mitigate challenges or take advantage of opportunities.
The entire project evolves in the direction of the solutions agreed on. In many cases, technology is used to increase automation, and results in improved, up-to-date customer service, innovation, adaptation, and evolution of the business.
Team members or staffs are happy and productive, customers get great service, the business or organisation becomes more profitable, it is an all-round win-win situation.
Get onboard the Agile train today!
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